Contact

A question about the game, an idea for the app, or something that does not work? We would like to hear it. Below is how to reach us, and what to do if you want to report a player or a message.

In the app: Contact us

The quickest way is Contact us in the app, in the settings and through the button in the lobby. You choose what it is about, such as a question, a bug or outage, your account, or Premium and payment, and write your message. You can add a screenshot if it helps to show what goes wrong. You get the answer in the app.

Put as much as we need in your message: what you did, what you expected and what happened. For a problem with a game, it helps to know which table and roughly when it was.

By e-mail

You can also e-mail us at detoepapp@gmail.com. That address is read by a person, in Dutch and in English.

Is online play down for a moment? Check the status page first. It says whether there is an outage and what we are doing about it.

Reporting a player or a message

Is someone bothering you at the table, or do you see a name or message that is not okay? Use Report in the app or on the website: on a profile, a message, a club post or an idea. We read every report, and a person always makes the decision. What is and is not allowed is in the community guidelines.

No account, or is it content that is against the law and has no report button? Then e-mail it to detoepapp@gmail.com. Say why you think it is not allowed, where it is, your name and e-mail address, and that you report in good faith. You get a confirmation and then our decision with the reason, usually within two weeks.

Point of contact for the DSA

The same address is the point of contact under the Digital Services Act, for users and for authorities. What that means and how to object to a decision is on the DSA page.

Want to know more about Toep itself? Read about Toep or the frequently asked questions.